What do Azure managed services include?

24/7 monitoring, incident management, patch management, backup management, cost optimization, security monitoring and continuous improvement.

What is support availability?

24/7/365 coverage for critical incidents. Business hours support for standard requests. Defined SLAs for response and resolution times.

How do you handle incident management?

ITIL-based process. Severity levels P1-P4, escalation matrix, root cause analysis and post-incident reviews for continuous improvement.

What is proactive monitoring?

Azure Monitor, Application Insights, custom dashboards. Predictive alerting before outages, trend analysis and capacity planning.

How do you handle patch management?

Azure Update Management for central patching. Maintenance windows, testing in dev before production, rollback plans.

Do you manage backup?

Yes, Azure Backup management, verification of backups, regular restore tests and DR drill coordination.

How do you optimize costs continuously?

Monthly cost reviews, Azure Advisor recommendations, rightsizing, reserved instance management and waste elimination.

Do you support Infrastructure as Code?

Yes, we manage Terraform, Bicep, ARM templates. GitOps workflow, automated deployments and configuration drift detection.

How do you handle security monitoring?

Microsoft Defender alerts, Sentinel integration, security posture management and compliance monitoring with regular reports.

Do you provide management reporting?

Monthly executive reports - availability, incidents, changes, costs, security posture. Quarterly business reviews.

How does onboarding work?

2-4 week discovery and transition. Documentation, runbook preparation, knowledge transfer and gradual takeover of responsibilities.

What are pricing models?

Fixed monthly fee based on scope, per-resource pricing or hybrid model. Transparent pricing without hidden costs.

Can we keep our own team?

Yes, we offer co-managed model. Responsibility split according to your preferences and your team capability.

How do you measure service quality?

Defined KPIs and SLAs - MTTR, availability, incident counts, customer satisfaction. Regular service reviews.

Usługi Zarządzane Azure

Azure Managed Services

Kompletní správa a provoz Azure prostředí s garantovanou dostupností a SLA

24/7 Monitoring

Non-stop monitoring Azure resources s proaktivní reakcí na incidenty

Incident Management

Rychlá reakce na incidenty s definovanými SLA a eskalačními procedurami

Patch Management

Pravidelné aktualizace a security patches pro všechny Azure resources

Backup & DR

Automatizované zálohování a disaster recovery strategie

Security Operations

Kontinuální security monitoring a vulnerability management

Cost Optimization

Průběžná optimalizace nákladů a resource utilization

Technický deep-dive: Managed Services

SLA frameworky, monitoring architektura a operating model pro Azure managed services

Osvědčené postupy pro managed services

Tiered support model

L1 (monitoring, alerts), L2 (troubleshooting, remediation), L3 (architecture, optimization). Jasná eskalační matice.

Proactive monitoring

Monitoring nejen availability, ale i performance trends, capacity planning, security posture a cost anomalies.

Automation-first přístup

Automatizujte 80%+ rutinních operací: patching, scaling, backup verification, certificate renewal, compliance checks.

Runbook library

Dokumentované runbooky pro všechny známé incidenty. Automated runbooks v Azure Automation pro self-healing.

Change management

Standardní change management process s CAB review pro major changes. Automated deployment pro standard changes.

Continuous improvement

Monthly service reviews, trend analysis, proactive recommendations. Quarterly architecture reviews a optimization.

Srovnání service modelů

Aspekt	Reactive Support	Proactive Managed	Full Managed
Monitoring	Basic alerting	24/7 proactive monitoring	AI-driven + predictive
Response time	Best effort	P1: 15min, P2: 1h	P1: 5min, P2: 30min
Automation	Minimální	Standard runbooks	Self-healing, auto-remediation
Optimization	Na vyžádání	Quarterly reviews	Continuous, AI-assisted
Governance	Customer-owned	Shared responsibility	Fully managed compliance

Typické SLA metriky

99.95%

Uptime

Garantovaná dostupnost

<30 min

MTTR

Průměrný čas opravy

85%+

Automatizace

Automatizovaných operací

3-5

Úspora FTE

Interních IT pracovníků

Service scénáře

24/7 Cloud Operations

Kompletní správa Azure prostředí: monitoring, incident management, patch management, capacity planning, security hardening.

Azure MonitorLog AnalyticsAutomationITSM

Database as a Service

Managed databáze: performance tuning, backup management, HA configuration, version upgrades, security patching.

Azure SQLCosmos DBPostgreSQLMySQL

AKS Managed Platform

Správa Kubernetes platforma: cluster upgrades, node pool management, networking, monitoring, security, GitOps.

AKSPrometheusGrafanaFlux/ArgoCD

FinOps as a Service

Ongoing cost optimization: monthly reviews, RI management, right-sizing, anomaly detection, budget alerts.

Cost ManagementAdvisorPower BIAutomation

Čeho se vyvarovat

Alert fatigue

Tisíce naladěných alertů = žádné alerty. Tuněte thresholds, groupujte, prioritizujte, automatizujte response.

Dokumentace bez aktualizací

Runbooky a architecture docs musí žít. Outdated dokumentace je horší než žádná.

Vendor lock-in na tooling

Preferujte open standards (Prometheus, Grafana) kombinované s Azure-native pro best of both worlds.

Reactive-only operations

Čekání na incidenty místo proaktivní identifikace problémů. Trend analysis a predictive monitoring.

Azure Managed Services — klíčová témata

Azure Managed Services — 24/7 provoz, monitoring a SLA

Komplexní správa Azure prostředí: proaktivní monitoring, incident response, patch management, FinOps a continuous optimization.

Azure Monitor a Log Analytics

Metrics, logs, traces v jednom; KQL queries, custom log tables, Workbooks pro dashboardy, Application Insights pro APM.

Alerty a Action Groups

Metric/log/activity log alerts, dynamic thresholds (ML-based), Action Groups (email, SMS, Teams, ITSM, Logic Apps, Functions).

Update Management a Patch Manager

Azure Update Manager pro Windows/Linux VM, patch compliance reports, maintenance windows, pre/post scripts, integrace s Arc.

Azure Automation runbooks

PowerShell/Python runbooks, Hybrid Worker pro on-premises, DSC pro configuration management, change tracking, inventory.

Incident Response a SLA

P1/P2/P3/P4 prioritizace, RACI matrix, MTTR/MTBF tracking, monthly SLA reports (99.9 %+), post-incident reviews, RCA.

ITSM integrace (ServiceNow, Jira)

Azure Monitor → ServiceNow bidirectional sync, incident/change/problem management, auto-ticket creation, CMDB sync.

Microsoft Sentinel SOC

24/7 Security Operations Center, threat hunting (KQL), MITRE ATT&CK coverage, playbooks pro auto-remediation, SOAR workflow.

Azure Service Health

Personalizovaný dashboard pro service issues, planned maintenance, health advisories, security advisories, RCA dokumenty.

Backup a DR jako služba (BaaS/DRaaS)

Managed Azure Backup, ASR setup a maintenance, pravidelné DR drills, restore testing, compliance reporting (ISO/NIS2).

Azure Policy a governance

Built-in/custom policies (security, compliance, cost), initiative definitions (NIST/CIS/PCI-DSS), remediation tasks, compliance dashboard.

Cost optimization (FinOps)

Kontinuální right-sizing, Reserved Instances management, Savings Plans, unused resource cleanup, monthly cost optimization reviews.

Capacity planning a forecasting

Trend analysis, growth forecasting (ML-based v Cost Management), resource limits monitoring, quota requests, headroom planning.

Service Delivery Model

Strukturovaný přístup k managed services

Fáze 1: Onboarding

1-2 týdny

Audit stávajícího prostředí
Dokumentace architektury
Nastavení monitoringu
Definice SLA a KPI
Eskalační procedury
Handover a knowledge transfer

Fáze 2: Transition

2-4 týdny

Přebírání operací
Shadow period
Runbook development
Alerting konfigurace
Reporting setup
Stabilizace

Fáze 3: Steady State

Ongoing

24/7 monitoring a alerting
Incident management
Change management
Problem management
Performance optimization
Regular reporting

Fáze 4: Continuous Improvement

Quarterly

Service review meetings
SLA reporting
Optimization recommendations
Architecture reviews
Cost optimization
Roadmap planning

Technology Stack

Nástroje pro Azure managed services

Monitoring

Azure MonitorLog AnalyticsApplication InsightsService HealthCustom Dashboards

Automation

Azure AutomationLogic AppsFunctionsRunbooksUpdate Management

ITSM Integration

ServiceNowJiraAzure DevOpsPagerDutyTeams Integration

Reporting

Power BIAzure WorkbooksCustom ReportsSLA DashboardsCost Reports

Často kladené otázky o Azure Managed Services

Odpovědi na nejčastější dotazy o managed services

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